Terms & Conditions

These Terms & Conditions ("Terms") govern access to and use of the Sezu platform and related websites and services (collectively, the "Services"), provided by 6Tech Services Inc. ("Sezu," "we," "us," or "our"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you are using Sezu on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.

1. The Services

Sezu is a unified enterprise learning and knowledge platform that may include Sezu LMS, Sezu AI Glasses, Sezu Lumen, Sezu Aegis, and Sezu Enterprise, along with a shared Core (identity/SSO, multi-tenancy, billing, entitlements, and event pipeline). The specific products and features available to you depend on your organization's subscription and configuration.

Some features are offered at different maturity stages (for example, live, pilot, or roadmap). Pilot or preview features are provided "as is" and may change or be withdrawn.

2. Accounts and access

Access is typically provisioned by your organization. You are responsible for maintaining the confidentiality of your credentials and for activity under your account.

• You must provide accurate information and promptly update it as needed.
• You must notify us or your administrator of any unauthorized use of your account.

3. Enterprise agreements control

Where a separate written agreement (such as a Master Services Agreement, Order Form, or Data Processing Agreement) exists between Sezu and your organization, that agreement governs and controls over these Terms in the event of a conflict, including terms on pricing, licensing, service levels, data protection, and liability.

4. SMS / text message communications

By providing your phone number and opting in, you agree to receive text messages from Sezu (6Tech Services Inc.) at that number. You are not required to consent to SMS as a condition of using the Services.

• Types of messages you may receive include: responses to inquiries and demo requests, customer care, account notifications, and appointment or session reminders.
• Message frequency may vary depending on your interactions with us.
• Message and data rates may apply; standard messaging rates are charged by your mobile carrier.
• Opt out at any time by replying STOP to any message. For help, reply HELP or see our Privacy Policy.
• Information obtained as part of the SMS consent process will not be shared with third parties for their marketing purposes.

5. Acceptable use

You agree not to:

• Use the Services in violation of any law or third-party right;
• Access or attempt to access accounts, data, or systems you are not authorized to use;
• Reverse engineer, decompile, or attempt to extract source code, except as permitted by law;
• Interfere with or disrupt the integrity or performance of the Services;
• Upload malware or harmful code;
• Use the Services to build a competing product or to train competing AI models;
• Misuse capture, coaching, or biometric features in violation of applicable privacy laws or without required consent.

6. Customer content and data

Ownership: As between the parties, your organization retains ownership of the content, documents, learning materials, captured knowledge, and data it provides or generates through the Services ("Customer Data").

License to us: You grant us a limited license to host, process, and use Customer Data solely to provide, secure, and support the Services, consistent with our Privacy Policy and any applicable Data Processing Agreement.

Your responsibilities: You are responsible for obtaining all necessary rights, permissions, and consents for the Customer Data you submit, including consent for audio, video, and biometric capture where required by law.

We do not use Customer Data to train foundation models for other customers or third parties.

7. AI features and outputs

Sezu provides AI-powered features (such as knowledge retrieval, voice interaction, translation, and safety flagging). You acknowledge:

• AI outputs may be inaccurate, incomplete, or unsuitable for a given purpose, and should be reviewed by a human before being relied upon;
• Safety-flagging and related features are assistive and are not a substitute for proper supervision, safety procedures, or professional judgment;
• Some AI features are in pilot and may not perform as a fully released feature would.

You are responsible for how you use AI outputs.

8. Hardware and third-party services

Sezu AI Glasses and sensor features may involve third-party hardware, networks, and services. We are not responsible for third-party products, and your use of them is subject to their own terms. Availability of certain features may depend on hardware, connectivity, and vendor support that we do not control.

9. Intellectual property

Sezu, including the Services, software, and all associated intellectual property, is owned by 6Tech Services Inc. and its licensors. Except for the limited rights expressly granted to you, no rights are transferred. "Sezu" and related names and logos are our trademarks and may not be used without permission.

10. Fees

Where applicable, fees, licensing terms, and payment obligations are set out in your organization's Order Form or agreement. Unless stated otherwise, fees are non-refundable.

11. Confidentiality

Each party may access confidential information of the other. Each party agrees to protect the other's confidential information and use it only as needed to perform under these Terms or a governing agreement.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEZU WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR AS OTHERWISE SPECIFIED IN YOUR ORGANIZATION'S AGREEMENT.

14. Indemnification

You agree to indemnify and hold harmless Sezu from claims arising out of your violation of these Terms, your misuse of the Services, or your failure to obtain required consents for Customer Data.

15. Termination

We may suspend or terminate access if you breach these Terms or if required for security or legal reasons. Upon termination, your right to use the Services ends. Provisions that by their nature should survive (including ownership, confidentiality, disclaimers, and limitations of liability) will survive.

16. Governing law

These Terms are governed by the laws of Maryland, without regard to conflict-of-laws principles. Disputes will be resolved in the courts, unless your organization's agreement provides otherwise.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with an updated date. Continued use of the Services after changes take effect constitutes acceptance.

18. Contact us

6Tech Services Inc. (Sezu)

Email: info@sezu.ai